Third Party Websites: Some pages on the BFX website include links to third-party websites. These sites are governed by their own privacy statements, and AZA is not responsible for their operations, including, but not limited to, their information and data protection practices. Users submitting information to or through these third-party websites should review the privacy statements of these sites before providing them with personally identifiable information.
Required Information: To open a BFX account or use the AZA Services, you must provide your name, address, phone number, date and place of birth, nationality, the details of your identification document, and email address, or other information to be determined by AZA from time to time. In order to fund your balance with BFX account or make certain payments through the AZA Services, you must provide (where applicable) your bank (or another payment instrument, such as mobile wallet) account information. We may also ask you to choose different security questions to answer.
Using your device: When you use AZA Services using any device (whether connected wirelessly or by a fixed line or otherwise), we may additionally collect and store device sign-on data (including but not limited to device ID) and geolocation data, in order to provide AZA Services.
Photographs: If you use certain functionalities provided by us, we may ask you to upload a picture of you (for example, the photo of your ID) in order to provide these specific services. Your face must be recognizable.
Transaction Information: When you use the AZA Services to send funds to someone else or request money from someone else, we ask you to provide information related to that transaction. This information includes the amount and type of the transaction (purchase of goods, purchase of services, or simple peer-to-peer transfer), other purchase/transactional details and the details pertaining to the identity of the third party. Also, when you send money or funds to another BFX customer, you may be asked to provide personal details of that customer to complete the transaction. Those details may also be passed on to us from that customer. We also collect the Internet address (IP address) and other identifying information about the computer or device you use to access your BFX account or use the AZA Services, in order to help us authenticate you and detect possible instances of unauthorized transactions.
Information About You From Third Parties: In order to protect all our customers against potential fraud, we verify the information you provide with Payment Partners and/or Credit Reference and Fraud Agencies as well as information available through the internet and publicly accessible social network data. In the course of such verification, we may receive personally identifiable information about you from such services. In particular, if you connect a debit or credit card or register a bank account connected with BFX account, we may use card authorization and fraud screening services to verify that your bank or card or mobile wallet information and address match the information you supplied to AZA and that the card has not been reported as lost or stolen.
Information About You from Other Sources: We may also collect information about you from other sources, including from other entities of the group to which AZA belongs, other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole).
Additional Verification: If we cannot verify the information that you provide, or if you request a withdrawal to an account, payment instrument or digital wallet not previously used by you, we may ask you to upload or send us additional confirmations or to answer additional questions online to help verify your information.
Website Traffic Information: Because of the way Internet communication standards work, when you arrive at or leave the BFX website, we may automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website.
Communications: When you communicate with us for customer service or other purposes (e.g., by emails, phone calls, tweets, etc.), we may retain such information and our responses to you in the records of your account, for the purpose of proof of commercial transactions and communications.
Questionnaires, Surveys, Sweepstakes and Profile Data:From time to time, we offer optional questionnaires, surveys and sweepstakes to our users for such purposes as collecting demographic information or assessing users’ interests and needs. If we collect personally identifiable information from our users in these questionnaires, surveys, and sweepstakes, the users will be given notice of how the information will be used prior to their participation in the survey, questionnaire or sweepstake.
Internal Uses: We collect, store and process your information on servers located in the European Union. Our primary purpose for collecting your information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
Our Contact with BFX Customers: We communicate with our users on a regular basis via email and chats to provide requested services. We may also communicate with our users by phone to:
By writing to the above address, and subject to certain conditions set out by applicable data protection law, and depending on your country, you may also exercise your rights to: